Make your teams more productive on the phone

International Numbers

International Numbers

Pick a local or toll-free number from any country or port your existing phone numbers. Choose multiple numbers for one team.

The Slack Channel Is Your Phone

The Slack Channel Is Your Phone

Redirect call data to a specific channel and choose which of your co-workers handles the calls – for either local or toll-free number.

Call Queues

Call Queues

Let your agents manage multiple lines and optimize their call pick rate.

Outbound Caller ID

Outbound Caller ID

Display your Ottspott local phone number to optimize and increase call backs.

Voicemail

Voicemail

Read your voicemails with the text transcription directly inside Slack.

Block Inbound Spam Calls

Block Inbound Spam Calls

Blacklist the phone number of spam or call bots and increase your productivity.

Forward Calls

Forward Calls

Forward incoming calls to your mobile phone or landline when you’re not at your desk.

Conference Calls

Conference Calls

Make conference calls from Slack in seconds. Share the link and add outside participants via the Web or by calling a mobile or landline.

Label Your Calls

Label Your Calls

Attach a label to an incoming call to send a direct notification to any of your team members – let your expert handle it!

Identify Your Callers

Identify Your Callers

See who is calling by integrating your contacts with Gmail, Pipedrive, Hubspot (coming soon) or Intercom. Create contact folders and share them with your team.

Call Recording

Call Recording

Improve support quality and sales by recording inbound an outbound calls and listen to the recordings at any time.

Slack Notifications

Slack Notifications

Your team receives instant notifications through a dedicated Slack channel per number for incoming, missed calls, or new voicemail messages.

intercom integration

Import your contact from Intercom and log your call activity and voicemail directly on Intercom.

pipedrive integration

Synchronize your contact and get a Slack notification to launch your scheduled call from Pipedrive.

zendesk integration

Synchronize in seconds your Zendesk contacts with Ottspott and add a voice channel to Zendesk.

salesforce integration

Synchronize in seconds your Salesforce contacts with Ottspott and log your call activity automatically in Salesforce.

nimble integration

Synchronize in seconds your Nimble contacts with Ottspott.

hubspot integration

Synchronize in seconds your Hubspot contacts with Ottspott and create engagements in HubSpot based on your call activity.

gorgias integration

Log your call activity as tickets, and make your Ottspott phone number another point of entry on Gorgias.

google integration

Import your Gmail contact to Ottspott and stay connected with your contacts.

webhooks integration

You can connect your business apps and receive call information from Ottspott.

Call Monitoring

Call Monitoring

From Slack you can check when a call is received, who answered it, its duration and other metrics.

Historical Data

Historical Data

See the activty and performance of your team, and the historical data of your calls.

Manage Contacts

Manage Contacts

The chatbot helps you create new contacts after a call, without having to switch back and forth to other business apps you use.

Manage Blacklists

Manage Blacklists

Add, update, delete blacklisted phone numbers. The chatbot helps you manage quickly blacklists without leaving Slack.

Manage Integrations

Manage Integrations

The bot helps you add any integration. No complicated operations – the bot does it all.

Launch Calls

Launch Calls

You can easily launch calls or conference calls with a simple bot command.

Send and Receive SMS

Send and Receive SMS

Boost your customer satisfaction by allowing your support agents send SMS to your customers and allowing them getting back to you by SMS as well. (US and Canada only)

Online Help

Online Help

Use Ottspott slash commands inside Slack to get online assistance on how to spell a query, eg. for contact, call and SMS management, stats, etc.

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