Make your teams more productive on the phone

International Numbers

Pick a local or toll-free number from any country or port your existing phone numbers. Choose multiple numbers for one team.

The Slack Channel Is Your Phone

Redirect call data to a specific channel and choose which of your co-workers handles the calls – for either local or toll-free number -.

Call Queues

Let your agents manage multiple lines and optimize their call pick rate.

Outbound Caller ID

Display your Ottspott local phone number to optimize and increase call backs.

Voicemail

Listen your voicemails and read the text transcription directly inside Slack.

Block Inbound Spam Calls

Blacklist the phone number of spam or call bots and increase your productivity.

Forward Calls

Forward incoming calls to your mobile phone or landline when you’re not at your desk.

Conference Calls

Make conference calls from Slack in seconds. Share the link and add outside participants via the Web or by calling a mobile or landline.

Label Your Calls

Attach a label to an incoming call to send a direct notification to any of your team members – let your expert handle it!

Identify Your Callers

See who is calling by integrating Ottspott to your favorites businness apps (Gmail, Pipedrive, Hubspot, Intercom, Salesforce...).

Call Recording

Improve support quality and sales by recording inbound an outbound calls and listen to the recordings at any time.

Slack Notifications

Your team receives instant notifications through a dedicated Slack channel per number for incoming, missed calls, or new voicemail messages.

Call Monitoring

From Slack you can check when a call is received, who answered it, its duration and other metrics.

Historical Data

See the activty and performance of your team, and the historical data of your calls.

Manage Contacts

The chatbot helps you create new contacts after a call, without having to switch back and forth to other business apps you use.

Manage Blacklists

Add, update, delete blacklisted phone numbers. The chatbot helps you manage quickly blacklists without leaving Slack.

Launch Calls

You can easily launch calls or conference calls with a simple bot command.

Send and Receive SMS

Boost your customer satisfaction by allowing your support agents send SMS to your customers and allowing them getting back to you by SMS as well. (US, Canada and mobile phone numbers only)

Online Help

Use Ottspott slash commands inside Slack to get online assistance on how to spell a query, eg. for contact, call and SMS management, stats, etc.