Pick a local or toll-free number from any country or port your existing phone numbers. Choose multiple numbers for one team.
Redirect call data to a specific channel and choose which of your co-workers handles the calls – for either local or toll-free number -.
Let your agents manage multiple lines and optimize their call pick rate.
Display your Ottspott local phone number to optimize and increase call backs.
Listen your voicemails and read the text transcription directly inside Slack.
Blacklist the phone number of spam or call bots and increase your productivity.
Forward incoming calls to your mobile phone or landline when you’re not at your desk.
Make conference calls from Slack in seconds. Share the link and add outside participants via the Web or by calling a mobile or landline.
Attach a label to an incoming call to send a direct notification to any of your team members – let your expert handle it!
See who is calling by integrating Ottspott to your favorites businness apps (Gmail, Pipedrive, Hubspot, Intercom, Salesforce...).
Improve support quality and sales by recording inbound an outbound calls and listen to the recordings at any time.
Your team receives instant notifications through a dedicated Slack channel per number for incoming, missed calls, or new voicemail messages.
From Slack you can check when a call is received, who answered it, its duration and other metrics.
See the activty and performance of your team, and the historical data of your calls.
The chatbot helps you create new contacts after a call, without having to switch back and forth to other business apps you use.
Add, update, delete blacklisted phone numbers. The chatbot helps you manage quickly blacklists without leaving Slack.
You can easily launch calls or conference calls with a simple bot command.
Boost your customer satisfaction by allowing your support agents send SMS to your customers and allowing them getting back to you by SMS as well. (US, Canada and mobile phone numbers only)
Use Ottspott slash commands inside Slack to get online assistance on how to spell a query, eg. for contact, call and SMS management, stats, etc.