Phone features | Basic | Premium | Custom | |
---|---|---|---|---|
International numbers | ||||
Outbound caller ID | ||||
Call forwarding | ||||
Voicemail transcription (6 languages, Slack team only ) | ||||
Office opening hours | ||||
Call queue | ||||
Call recording (inbound and/or outbound) | ||||
SIP Settings | ||||
Conference Calling (Slack team only) | ||||
SMS threads inside Slack (Slack team only) | ||||
Block inbound spam calls (Slack team only) | ||||
Call labelling | ||||
Call tags | ||||
Call monitoring | ||||
Slack notifications (Slack team only) | ||||
Desktop app (Chrome app) |
Integrations | Basic | Premium | Custom | |
---|---|---|---|---|
Slack (bot , buttons, slash commands, Slack team only ) | ||||
Pipedrive | ||||
Nimble | ||||
Hubspot | ||||
Intercom | ||||
Gorgias | ||||
Zendesk | ||||
Salesforce | ||||
Zapier | ||||
Webhooks | ||||
Custom integrations |
Widget features (Slack team only) | Basic | Premium | Custom | |
---|---|---|---|---|
Answer call inside Slack | ||||
Visual Voice Mail in Slack | ||||
Call forward to number ** | ||||
Opening hours | ||||
Identify Callers before answering |
Help/Support | Basic | Premium | Custom | |
---|---|---|---|---|
Online help center | ||||
E-mail*** | ||||
Chat | ||||
Phone support | Level 2 support only | Dedicated Account Manager | ||
Dedicated Onboarding session |