During the onboarding, you will be able to invite your team members to Ottspott. Your user list will be automatically synchronized, no need to import it. They will receive a notification and they can connect to the Ottspott back-office and use the service.
Redirect call data to a specific channel and choose which of your co-workers handles the calls – for either local or toll-free number. You will receive and pass calls via Slack and see all your notifications in your dedicated channel (incoming, outgoing or missed calls)
Listen your voicemails and read the text transcription directly inside Slack.
Boost your customer satisfaction by allowing your support agents send SMS to your customers and allowing them getting back to you by SMS as well. (US, Canada and mobile phone numbers only)